1. Introduction
    This Refund and Cancellation Policy governs the terms under which refunds and cancellations are processed for
    services and products provided by Hathanathi PTY Ltd and its subsidiary Moya Private.
  2. Refunds for Technology Services and Hardware
    2.1. Refunds for hardware purchases will only be processed if:
    The product is returned in its original condition within 7 days of purchase.
    The product is defective or not as described.
    2.2. Refunds for consulting services will be considered on a case-by-case basis, subject to the terms of the service
    agreement.
  3. Refunds for Travel and Accommodation Services
    3.1. Refunds for Moya Private bookings are subject to the terms of the specific travel provider (e.g., airline, hotel).
    3.2. Hathanathi PTY Ltd will facilitate refunds only where the travel provider's policy allows.
    3.3. Cancellation fees may apply as per the travel provider's terms.
  4. Cancellation Policy
    4.1. Technology services or consulting engagements may be cancelled with at least 14 days' written notice.
    4.2. Moya Private bookings must be cancelled in accordance with the travel provider's terms. Late cancellations may
    incur penalties.
  5. Non-Refundable Items
    The following are non-refundable:
    Customised hardware or software solutions.
    Non-refundable travel bookings.
  6. Process for Refunds
    To request a refund, contact us at [insert contact details] with your proof of purchase or booking reference. Refunds will
    be processed within 14 business days of approval.
  7. Governing Law
    This policy is governed by the laws of the Republic of South Africa, including the Consumer Protection Act (CPA) 68
    of 2008.